Orders are dispatched within 1–2 working days. After dispatch, delivery usually takes 3–5 working days in the UK and 7–11 working days for the US and international orders. You'll get a tracking number by email as soon as your order ships, and every shipment is covered by our on-time delivery guarantee.

Yes — tracked shipping is complimentary on every order, with no minimum spend.

Every device is backed by a 30-day money-back guarantee. If it isn't right for you, contact us within 30 days and we'll arrange a return and refund. See our Policies page for full details.

Each device is built around a single ten-minute ritual. The Contour combines red LED light, microcurrent and warmth for the neck and jaw; the Aura pairs soothing heat with TENS + EMS massage for the neck and shoulders; the Solace uses three heat levels and vibration to soothe cramps. Full details are on each product page.

Our devices are designed for relaxing everyday use. Start on a low setting and adjust to taste. If you are pregnant, have a pacemaker or other implanted electronic device, epilepsy, or any medical condition, please consult your doctor before use. These are wellness devices, not medical treatments.

All Velvyn devices are cordless and recharge via USB-C, so they're easy to top up and take with you. A full charge gives you multiple sessions.

Many people notice an immediate freshened, relaxed feeling after a session. For the appearance of firmer, smoother skin we suggest consistent daily use over 4–6 weeks. Results vary from person to person.

Head to our Track My Order page and enter the tracking number from your shipping confirmation email. If you can't find it, just email us.

Email support@velvyn.store and a real person will reply within 24 hours, Monday to Friday. You can also use the form on our Contact page.

Yes. Checkout is fully encrypted (SSL) and handled by Shopify Payments and PayPal, so we never see or store your card details. Pay securely by card, PayPal or Shop Pay.